Bzeebet's Privacy Policy — Your Data, Our Responsibility

Bzeebet is a trusted online betting and gaming platform in Bangladesh. Protecting your privacy is not merely a legal obligation for us — it is a core responsibility. In this Privacy Policy, we explain in detail what data we collect, why we collect it, how we store it, and under what circumstances we use it.

Our Privacy Policy is aligned with the international GDPR (General Data Protection Regulation) guidelines. If you have any questions or concerns, please reach out to our support team — we are always ready to help.

Various types of information are collected from you when you register and use Bzeebet. This data is used solely to improve platform services and personalize your experience.

• We collect only the data that is necessary — no excessive or irrelevant information is requested.
• Your consent is obtained at every stage of data collection.
• Information collected automatically (cookies, logs) is covered in detail in a dedicated section.

Bzeebet uses collected data only for specific, transparent purposes. No data is ever used beyond its approved purpose.

• Account management: To manage your registration, login, and account settings.
• Service Delivery: To ensure the smooth operation of betting, casino, live games, and other services.
• Financial transactions: To process deposits, withdrawals, and bonuses.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To address your complaints and queries.
• Personalized Experience: To suggest offers and games tailored to your preferences (based on consent only).
• Legal obligations: To meet regulatory requirements and prepare legal reports.

Bzeebet does not sell or rent your data. However, in limited circumstances, sharing certain information with trusted partners may be necessary.

• Payment Processor: Payment providers such as bKash, Nagad, and Rocket receive only the minimum information necessary to complete a transaction.
• Game Provider: Gameplay data may be shared with third-party game studios for Live Casino and slots games.
• Regulatory Authority: Information may be disclosed to relevant authorities when required by law or during an investigation.
• Technology Partners: Cloud service and security providers have limited access to data for platform operations.
• All third-party partners operate under strict confidentiality agreements and are prohibited from using your data for any other purpose.

Cookies and similar technologies are used on the Bzeebet website and app. Cookies are small text files stored on your device that help enhance your experience.

• Essential cookies: These cookies are essential for maintaining your login session and ensuring site security. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferred language and game settings.
• Analytics Cookies: To understand which sections of the site are most used, on a consent-only basis.
• Marketing Cookies: Used to show relevant offers — you can opt out at any time.

Bzeebet uses industry-standard security technology to keep your data safe. Our security infrastructure is continuously updated.

• 256-bit AES encryption for stored database protection.
• Full encryption of data in transit via SSL/TLS protocol.
• Multi-Factor Authentication (MFA) support.
• Real-time intrusion detection and prevention system.
• Regular third-party security audits and penetration testing.
• Data backups are stored securely at off-site locations.
• Instant alerts for suspicious login attempts or transactions.

Every Bzeebet user has the following rights regarding their personal data. To exercise any of these rights, please contact our support team.

Bzeebet does not retain your data longer than necessary. Separate retention periods are defined for different categories of information.

• Account information: Retained for the duration of account activity and for up to 5 years after closure due to legal obligations.
• Financial transaction records: Anti-money laundering regulations require a mandatory retention period of at least 5 to 7 years.
• KYC documents: Up to 5 years after account closure, as required by the relevant regulatory authority.
• Customer Service Records: Up to 3 years after a complaint is resolved.
• Marketing Information: Deleted immediately upon withdrawal of consent.
• Once the designated retention period ends, data is securely and permanently deleted.

Bzeebet strictly does not collect data from or provide services to anyone under the age of 18. Protecting children and minors is a core institutional priority.

• Age verification is mandatory at the time of registration.
• If anyone under the age of 18 registers, their account will be terminated immediately.
• Parents can use parental control software to help protect their children.
• Any data inadvertently collected from a minor is deleted immediately.

Bzeebet reserves the right to update this Privacy Policy as needed. We always maintain full transparency regarding any changes.

• You will be notified at your registered email address of any significant changes.
• The date of the latest update will always be displayed at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions can be provided upon request.

For any privacy-related questions, concerns, or complaints, please reach out to our Data Protection Team. We are committed to responding promptly and effectively.